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What Texans ask us the most.
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Velcor Energy
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How does Velcor find my best plan?
We validate your ESIID with your local utility (CenterPoint, Oncor, AEP, TNMP) and project your bill from your real usage, not from an average.
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How long does activation take?
We contact you on WhatsApp in 30 minutes or less and activate your service in 1 hour to 30 minutes.
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Do I have to pay to switch?
No. If you're on a month-to-month plan, there's no penalty. If you have a fixed contract, we'll help you calculate whether to switch or wait.
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What do I do during a blackout?
Call your distribution utility (CenterPoint, Oncor, etc.). Velcor manages the electric plan, not the physical line.
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How do I see my bill?
We send you the monthly bill. In Velcor you'll see the all-inclusive breakdown (energy + TDU + base charge) required by the PUCT — no fine print.
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Is Velcor regulated by the PUCT?
Yes. We operate under license from the Public Utility Commission of Texas. All our plans comply with their transparency and consumer protection rules.
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Do you offer support in Spanish?
Yes, 100%. Our team is bilingual — WhatsApp, phone or email, seven days a week.
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What if I move?
We move your plan to your new address with no penalty. Just message us on WhatsApp with your new ESIID and address, and we activate it.
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How does payment work?
Payment is made once your service is active. No surprise deposits, no upfront charges.
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Why choose Velcor Energy?
Clear and direct service, fast and fixed process with no hassle, fixed-rate plans, support in Spanish and English.
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Demo conversation · real answers from the Velcor team