Cookie policy
This Cookie Policy explains how Velcor Energy LLC uses cookies and similar technologies when you visit velcorenergy.com or the customer portal. By continuing to browse you accept the use of cookies under this policy.
011. What are cookies?
Cookies are small text files stored in your browser when you visit a website. They allow the site to remember your actions and preferences (language, ZIP, login session) over a period of time, so you don't have to re-enter them every time you return or move between pages.
022. Cookies we use
Essential (strictly necessary): keep you logged in to the portal, remember your ZIP/address, and protect against CSRF. No consent required. Functional: remember your preferred language (ES/EN) and portal settings. Analytics: Google Analytics 4 measures aggregated traffic and navigation patterns anonymously. Used solely to improve the product. Marketing: we currently do NOT use advertising or cross-site tracking cookies.
033. Third-party cookies
Some services we integrate may set their own cookies: • Stripe — payment processing (essential for checkout). • Google reCAPTCHA — bot prevention on public forms. • ESIID validation APIs — only during address lookup. Each of these services has its own privacy policy.
044. Your control over cookies
You can configure your browser to block or delete cookies at any time. However, disabling essential cookies may prevent the customer portal from working (you won't be able to log in). To manage cookies: • Chrome: Settings → Privacy & security → Cookies • Safari: Preferences → Privacy • Firefox: Options → Privacy & security • Edge: Settings → Cookies and site permissions
055. Retention period
Session cookies: deleted when you close the browser. Persistent cookies: maximum 12 months, except anonymous analytics cookies which may persist up to 26 months.
066. Changes to this policy
We may update this Cookie Policy if we introduce new technologies or regulations change. The "Last updated" date above reflects the current version.
077. Contact
For cookies or privacy questions: privacy@velcorenergy.com · (800) 715-6516. Velcor Energy LLC · 440 Louisiana St, Ste 1200, Houston, TX 77002-1063.